Contact information
Thank you for visiting WEAVER IRONCLAD SYSTEMS LLC.
Our customer support team can assist with product information, orders, shipping, tracking, cancellations, returns, exchanges, refunds, payments, and website-related questions.
Customer Support
Email: support@weaverironclad.shop
Phone: +1 580-927-8263
Customer service hours:
Monday through Friday
9:00 AM to 5:00 PM Eastern Time
Excluding U.S. federal holidays
We generally respond to customer inquiries within 1–2 business days.
Messages received outside customer service hours will be reviewed on the next business day.
Contact Form
Complete the form below to send us a message.
Form Fields
Name — Required
Enter your first and last name.
Email address — Required
Enter the email address you used for your order, if applicable.
Phone number — Optional
Provide a telephone number if you would like us to contact you by phone.
Order number — Optional
Include your order number if your question concerns an existing purchase.
Subject — Required
Select the reason for your message:
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Product question;
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Order status;
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Shipping or tracking;
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Address correction;
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Order cancellation;
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Damaged or defective product;
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Missing or incorrect product;
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Return or exchange;
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Refund;
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Payment question;
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Privacy request;
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Other.
Message — Required
Describe your question or issue and include any information that will help us respond.
Submit button: Send Message
Contacting Us About an Order
For faster assistance with an existing order, please provide:
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Your full name;
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Order number;
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Email address used at checkout;
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A clear description of the question or problem;
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Product name, if applicable;
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Tracking number, if the issue concerns delivery.
If a product arrived damaged, defective, incomplete, or incorrect, you may also send photographs of the product, packaging, and shipping label by replying to our customer service email.
Returns and Exchanges
Contact support@weaverironclad.shop before returning any product.
Do not send a return without prior authorization. After a return is approved, we will provide return instructions and a prepaid FedEx return label.
Unauthorized returns may not be identifiable and may not qualify for a refund. We do not accept cash-on-delivery return shipments.
Approved returns are directed to:
WEAVER IRONCLAD SYSTEMS LLC
5120 Greythorne Dr
Lexington, KY 40515
United States
Please review our Return and Refund Policy before requesting a return or exchange.
Order Cancellations and Address Changes
To request an order cancellation or delivery-address correction, contact us as soon as possible.
We can attempt to cancel or update an order before it is handed over to FedEx. Once fulfillment or shipping has started, cancellation or address changes cannot be guaranteed.
Payment Security
Do not submit any of the following through the contact form or by email:
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Complete credit or debit card numbers;
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Card security codes;
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Online banking passwords;
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PayPal passwords;
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Social Security numbers;
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Copies of identity documents unless specifically required through an authorized and secure verification process.
We may ask for the last four digits of a payment card to help identify a transaction, but we will not request the complete card number by email or through this contact form.
Privacy
Information submitted through the contact form is used to respond to your inquiry, provide customer support, process an applicable request, maintain necessary records, and protect against fraud or misuse.
More information about how we handle personal information is available in our Privacy Policy and Cookie Policy.
Business Information
Legal business name: WEAVER IRONCLAD SYSTEMS LLC
Entity type: Kentucky Limited Liability Company
Kentucky filing number: 1548927.06
Business address:
5120 Greythorne Dr
Lexington, KY 40515
United States
Website: https://weaverironclad.shop
Email: support@weaverironclad.shop
Phone: +1 580-927-8263